The systems you trust most might be the ones silently draining revenue.

In this Special Ops episode, Emma Rainville sits down with Tiago and Richard from Shockwave to expose the hidden risks inside "working" automations. From forgotten CRM tags to catastrophic failures on revenue-critical days like New Year's Eve, this conversation breaks down the high-stakes consequences of automation neglect. You'll learn exactly how often to audit backend systems, how to prioritize checks based on revenue impact, and why every automation needs a timestamp and owner.

We cover:

- Why the butterfly effect in automation is real—and dangerous

- The difference between a functioning system and a profitable one

- SOPs vs. revenue-connected automations: how to audit each

- The $500K+ mistake from a five-year-old CRM automation

- Why your quarterly launch could trigger a total system collapse

Timestamps:

(0:00) Welcome + intro to automation breakdowns

(0:40) Why automations fail silently over time

(1:25) The legacy CRM horror story

(2:45) How often you should audit automations

(3:50) The butterfly effect in backend systems

(5:10) Real-world breakdown: New Year’s Eve automation disaster

(6:20) SOPs vs. dollar-backed flows: audit timelines

(7:10) Free SOP download for your next system audit

CTA: Download the free automation audit SOP from Richard inside the Visionary Vault. No opt-in BS. Just plug, edit, deploy.

Explore Free Resources inside the Visionary Vault:

https://specialopspodcast.com/visionary-vault

Get in Touch with Emma Rainville:

YouTube: https://www.youtube.com/@specialopspodcast

Instagram: https://www.instagram.com/emma_rainville512/

LinkedIn: https://www.linkedin.com/in/emmarainvilleoperationsguru

Get in Touch with Richard:

Email: [email protected]

LinkedIn: https://www.linkedin.com/in/richard-parkin-55621ba9/

Get in Touch with Tiago:

Email: [email protected]

LinkedIn: https://www.linkedin.com/in/tiago-sanguinetti/