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Is automation the answer to our most frustrating workplace issues? For those dealing with repetitive tasks and manual processes, it may seem like a great solution. But there’s one big catch Prabhjot Singh wants people to understand before going all-in on automation. The President and CEO of Pyze knows a thing or two about the power, pitfalls, and impact automation can have. Learn from his experiences and don’t make this common automation mistake.

Put process before tools It’s important to develop a holistic view of systems and workflows before adding new tools into the mix.

Remove useless data If you’re asking a customer for a data point that will never get used, consider eliminating it from the process.

Analyze data in real-time. Make better and immediate business decisions by selecting tools that provide data quickly.

Check out the State of Digital Maturity Report from Formstack here.