Every day has been like Christmas trading for essential retailers like Woolworths and Coles with significant supply and demand issues experienced in the past month - and not just for toilet paper. However, retailers are settling into the 'new normal', and we are already seeing more social distancing in stores and supply chain innovation. And with more of us shopping online for basic essentials than ever before how will we ever go back to the way it was before, what will this mean for the retailer's bottom line? Hear from Luke Ritchie, National Head of Consumer Products and Retail, as he unpacks what's happening behind the roller doors - from the increased shift to online, to automation innovations and how efficiencies created now will be adopted in the future.