In this episode of Automox Insiders, host Maddie Regis sits down with Kat Breeggemann, Digital Customer Experience Manager at Automox, to explore her unique journey from journalism and communications into the world of customer success. Kat shares how a leap-of-faith internship opened the door to a career in CX, the pivotal moment she advocated for her own role, and why scaling digital experiences is the key to supporting thousands of end users effectively.

You’ll learn:

• What digital CX looks like in action
• How to transition your skillset into tech
• The importance of proactive, scalable customer education
• Why assuming user knowledge can break your product experience
• Career advice for new grads and professionals making a switch

Whether you're navigating your own tech career or building better customer journeys, this episode is full of practical insight and inspiring takeaways.

👉 Subscribe to the Automous IT Podcast for more behind-the-scenes conversations with the people shaping IT.