Sign up to save your podcasts
Or
Share Availability is table stakes: What COVID-19 showed us about the relationship between consumers and digital services
Share to email
Share to Facebook
Share to X
Share to email
Share to Facebook
Share to X
Or
Availability is table stakes: What COVID-19 showed us about the relationship between consumers and digital services
55% of consumers abandoned a company during COVID-19 because of IT issues. John Beattie, Principal Consultant at Sungard Availability Services (Sungard AS), joins IT Availability Now to discuss what this means for businesses, and how they can avoid damaging their short- and long-term relationships with customers.
This episode also dives into which digital services grew the most during the pandemic, how consumers struggled to maintain everyday life due to technical issues and concrete steps businesses can take to improve availability.
Brian Fawcett is a Senior Manager of Global Sales Engagement at Sungard AS. With over 15 years of experience in a range of industries, he specializes in forming enterprise-wide global talent and learning development programs. Brian has enriched corporate learning culture by matching organizational vision and core values to curricula, leading to application and impact.
As a Principal Consultant at Sungard AS, John Beattie works closely with organizations to implement third party risk management programs, and reduce operational risk by establishing new business continuity and disaster recovery programs or transforming existing ones to improve effectiveness.
View all episodes
By Sungard Availability Services
5
55 ratings
55% of consumers abandoned a company during COVID-19 because of IT issues. John Beattie, Principal Consultant at Sungard Availability Services (Sungard AS), joins IT Availability Now to discuss what this means for businesses, and how they can avoid damaging their short- and long-term relationships with customers.
This episode also dives into which digital services grew the most during the pandemic, how consumers struggled to maintain everyday life due to technical issues and concrete steps businesses can take to improve availability.
Brian Fawcett is a Senior Manager of Global Sales Engagement at Sungard AS. With over 15 years of experience in a range of industries, he specializes in forming enterprise-wide global talent and learning development programs. Brian has enriched corporate learning culture by matching organizational vision and core values to curricula, leading to application and impact.
As a Principal Consultant at Sungard AS, John Beattie works closely with organizations to implement third party risk management programs, and reduce operational risk by establishing new business continuity and disaster recovery programs or transforming existing ones to improve effectiveness.