Part two of our special live compilation from the Avalon Bay North Station Sky Lounge dives deeper into the operational and cultural heart of facility management. A major theme in this instalment is the critical importance of cohesive teams and mentorship. Guests shared powerful personal stories: Dr Ashraf Omran highlighted the successful, collaborative effort to build a $2 million Operational Controls Lab at Mass Maritime, which is now inspiring high schools to build their own labs. Paul Donhauser, whose facilities remit spans 173 countries, detailed the intense challenge and incredible return of integrating siloed global teams into a single, high-performing unit. The discussion emphasized that the facility world often feels like running a "floating city," requiring diverse skills and mutual respect.

Innovation and future challenges remain top of mind. Andrew DelPrete reinforced the conversation around AI and automation, describing the next evolution of Building Automation Systems (BAS) where AI sensors allow FMs to literally "have a conversation with your building." Frank Rhodes II from IFMA Boston addressed the pressing, specific Boston-area challenges of sustainability, electrification (like "Alberto 2.0"), and capital planning against the constraints of the local grid. Most profoundly, guests celebrated the Facility Rockstars community itself, describing it as an essential forum where professionals can escape the feeling of being an "unsung hero" and sacrifice their own time and energy to help one another, fostering a genuine, mission-driven team mentality across the entire industry.

Takeaways:

• Break Down Silos Globally: If managing a large or global portfolio, actively work to integrate siloed functions (like operations, EHS, security, and capital projects) to ensure mutual respect and unified goals, dramatically increasing team performance.
• Invest in Next-Gen BAS/AI Integration: Move beyond basic Building Automation Systems (BAS). Start planning to layer in fault detection, diagnostics, and AI sensors (e.g., on pumps) to enable real-time, predictive maintenance and "talk" to your equipment.
• Prioritize Electrification and Sustainability Planning: If operating in constrained markets, immediately focus capital planning on long-term investments that address grid constraints, sustainability mandates, and electrification efforts. Competing priorities must not delay this crucial future-proofing.
• Leverage Projects as Training Tools: Use large, complex projects (like the Amgen job or the lab build) as opportunities to mentor and grow your team's careers. Providing high-stakes, successful experiences builds loyalty and deep passion among employees.
• Be a Community Mentor: Embrace the "team mentality" of the industry. Be willing to sacrifice time to help a colleague—even if they are outside your company—whether through introductions, advice, or emotional support. This strengthens the entire FM profession.
• Inspire the Youngest Generation: Actively engage with local high schools or colleges (like Mass Maritime) to expose students to the complexity and opportunity of facilities engineering, ensuring a robust talent pipeline for the future.

Quote of the Show:

• "One of the things I would say that was a super challenge is taking siloed functions, bringing them together, and making sure that everyone shares mutual respect and appreciates what each other brings to the table and works cohesively as a team." - Paul Donhauser