Produced by Europa Creative Partners.

In this episode of Slideshow, host Dave Hayward speaks with Avi Shenkin, founder of End User, about her journey from a full-stack developer to an entrepreneur focused on creating purposeful technology.

The show's theme is the concept of unreasonable hospitality, which emphasises the importance of going beyond basic service to create memorable customer experiences.

Avi shares insights on how technology, particularly AI, can help scale these personalised experiences while maintaining a human touch.

The conversation highlights the need for validation in software development, the emotional connections that can be fostered through intentional service, and the future of business in a world increasingly influenced by automation and AI.

Chapters

00:00 Introduction to Unreasonable Hospitality

00:00 The Journey from Development to Strategy

02:50 Understanding Product-Market Fit

06:39 The Concept of Unreasonable Hospitality

10:17 Creating Memorable Experiences

13:59 Scaling Unreasonable Hospitality with Technology

19:24 Creating Personalized Itineraries

20:21 The Difference Between Service and Hospitality

21:20 Unreasonable Consistency in Customer Experience

24:25 Innovative Onboarding Experiences

28:46 Moments of Unreasonable Listening

34:32 Leveraging AI for Competitive Advantage

38:42 Wrap Up

Keywords

technology, entrepreneurship, unreasonable hospitality, customer experience, AI, innovation, software development, business strategy, validation, scaling