It only takes a few minutes of talking to Ravi Lachhmann before you realize, "This dude seriously loves engineering." That personality serves him well as a Technical Evangelist at Cisco company AppDynamics. Ravi's perspectives on production outages, operating what you build, and "Netflixian" organizational design all come back to one root idea: keep learning, and keep growing. In this episode Ravi and Ledge talk engineering flavors, purpose-built tools, customer empathy, and much more.

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