Friday the 13th, the date of our latest Topic TBD, brings images of bad luck — from black cats to ladders you shouldn’t walk under. But for financial institutions grappling with, and losing business to, upstart FinTechs, is every day Friday the 13th? Not if FIs adapt agile mindsets and business processes, i2c’s Lisa Fugate, vice president of product management, tells PYMNTS’ Karen Webster.