Getting new customers is important for every business and a lot of effort goes into finding and converting new people. What happens after the sale though? Do you provide such awesome service to your customers and clients that they continue to do business with you and refer other people to you, or do you just forget about them and continue to look for new people? The very special guest on this episode of The Sales Chalk Talk Show is customer service expert, Melinda Holmes who maintains that if you aren’t providing awesome customer service, you’re leaving a ton of money on the table!

On this podcast you’ll hear:

• Why customer service is so important

• The benefit of focusing on customers who have already bought

• The importance of proactive referrals

• The top reasons customers don’t come back

• The key steps to creating a customer retention plan

• And MUCH more!

Come listen in with my awesome cohost Gene McNaughton as we learn more about customer service from a true expert!

Melinda’s website is http://abovethelead.com and her calendar is at http://chatwithmelinda.com.

Get your free chapter of Gene’s book “The Sales Edge” at http://thesalesedge.co.

If you’d like to take advantage of more resources to help you dramatically increase your sales and revenue, go to https://redcapsalescoaching.com

Join the Red Cap Sales VIP private Facebook Group. It’s FREE, and it’s packed with blogs, podcasts, FB Live presentations, sales tips, ideas, and strategies! https://bit.ly/red-cap-sales-vip.