Watch on YouTube.

CX Today's Charlie Mitchell hosts Pasquale DeMaio, VP of Amazon Connect.

In this session, we review all the contact center news from AWS re:Invent 2023, discussing:

• The improved integration of Amazon Connect with Service Cloud Voice 
• Amazon Q and how it fits in Amazon Connect 
• All the other GenAI enhancements for Connect 
• The new Amazon WorkSpaces Thin Client 

If you're looking to find out more about the new GenAI innovations, visit our recent article.

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