In this episode, Michelle Affanato and Lauren Zano discuss the critical role of office managers in dental practices, the challenges they face, and the importance of effective communication and mentorship. They explore how office managers can help implement systems, facilitate teamwork, and navigate the complexities of patient care while also addressing the emotional labor involved in their roles. The conversation emphasizes the need for clear communication, intentional meetings, and the value of mentorship in fostering growth and development within dental practices.