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AYDP: Focus on Patient Care
Malika and Michelle focus on patient care. How can dental practices ensure that patients feel
valued and cared for? To start, have systems in place to avoid excessive re-scheduling and long
wait times. Dentists shouldn’t take on more patients than they can handle, especially if they are
short-staffed. Decide what kind of experience you want patients to have when they walk in the
door. This might mean re-training your front desk, outsourcing work overseas, and turning away
new patients.
0:22 Topic of conversation
4:38 New patient number
9:45 Short-staffed offices
13:50 Scheduling chaos
18:40 Take care of staff
23:00 Your vision
30:00 Outsourcing
32:40 Outro
Malika Azargoon
ZarDentalConsulting.com
https://www.linkedin.com/in/zardentalconsulting/
Michelle Affanato
affinitymanagement.co
New To Dental Bootcamp
https://www.facebook.com/michelle.affinitymanagement/
View all episodes
By Malika Azargoon and Michelle AffanatoMalika and Michelle focus on patient care. How can dental practices ensure that patients feel
valued and cared for? To start, have systems in place to avoid excessive re-scheduling and long
wait times. Dentists shouldn’t take on more patients than they can handle, especially if they are
short-staffed. Decide what kind of experience you want patients to have when they walk in the
door. This might mean re-training your front desk, outsourcing work overseas, and turning away
new patients.
0:22 Topic of conversation
4:38 New patient number
9:45 Short-staffed offices
13:50 Scheduling chaos
18:40 Take care of staff
23:00 Your vision
30:00 Outsourcing
32:40 Outro
Malika Azargoon
ZarDentalConsulting.com
https://www.linkedin.com/in/zardentalconsulting/
Michelle Affanato
affinitymanagement.co
New To Dental Bootcamp
https://www.facebook.com/michelle.affinitymanagement/