In this episode, Michelle Affanato and Malika Azargoon discuss the critical factors influencing case acceptance in dental practices. They emphasize the importance of leadership, effective communication between clinical and front office teams, and the need for training and buy-in from the entire team. The conversation also covers strategies for creating urgency in treatment recommendations and structuring discounts to enhance patient engagement. The hosts encourage practice owners to analyze their case acceptance metrics and foster a culture of confidence and clarity within their teams to improve overall patient care and acceptance rates.