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AYPD: Online Presence
Just how important is a dentist office’s online presence and Google reviews? To answer this in depth, Malika and Michelle bring on an expert. Dr. Len Tau is a retired dentist, dental consultant, speaker, podcaster, author, and the General Manager of Dental Vertical at BirdEye, a patient experience platform. His private Facebook group “Raving Patients,” is a place for dentists to discuss marketing and social media to make their offices more visible and credible. Today, Len shares how to handle a bad review, what the ideal rating is, how to ask for a review, and how to respond to reviews without violating HIPAA.
0:22 Introducing Ken
2:50 Online presence importance 4:40 SEO
8:12 How to ask for review
9:38 Negative feedback
12:55 Involving the team
14:50 Incentivizing reviews
16:10 Responding
21:00 Fake reviews
24:10 Employee reviews
27:25 Raving Patients
30:28 Yelp
31:40 BirdEye
37:52 Get in touch
Dr. Len Tau
drlentau.com
(215) 292 2100
https://www.facebook.com/groups/ravingpatient/ https://www.linkedin.com/in/drlentau/
https://www.facebook.com/DrLenTau/ https://open.spotify.com/show/1RDCn77A9Bmoy7e9ffbtgd?si=3be8f9b3122748ac
Malika Azargoon
ZarDentalConsulting.com https://www.linkedin.com/in/zardentalconsulting/ [email protected]
Michelle Affanato
affinitymanagement.co
New To Dental Bootcamp https://www.facebook.com/michelle.affinitymanagement/ [email protected]
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By Malika Azargoon and Michelle AffanatoJust how important is a dentist office’s online presence and Google reviews? To answer this in depth, Malika and Michelle bring on an expert. Dr. Len Tau is a retired dentist, dental consultant, speaker, podcaster, author, and the General Manager of Dental Vertical at BirdEye, a patient experience platform. His private Facebook group “Raving Patients,” is a place for dentists to discuss marketing and social media to make their offices more visible and credible. Today, Len shares how to handle a bad review, what the ideal rating is, how to ask for a review, and how to respond to reviews without violating HIPAA.
0:22 Introducing Ken
2:50 Online presence importance 4:40 SEO
8:12 How to ask for review
9:38 Negative feedback
12:55 Involving the team
14:50 Incentivizing reviews
16:10 Responding
21:00 Fake reviews
24:10 Employee reviews
27:25 Raving Patients
30:28 Yelp
31:40 BirdEye
37:52 Get in touch
Dr. Len Tau
drlentau.com
(215) 292 2100
https://www.facebook.com/groups/ravingpatient/ https://www.linkedin.com/in/drlentau/
https://www.facebook.com/DrLenTau/ https://open.spotify.com/show/1RDCn77A9Bmoy7e9ffbtgd?si=3be8f9b3122748ac
Malika Azargoon
ZarDentalConsulting.com https://www.linkedin.com/in/zardentalconsulting/ [email protected]
Michelle Affanato
affinitymanagement.co
New To Dental Bootcamp https://www.facebook.com/michelle.affinitymanagement/ [email protected]