The Dynamics 365 platform is part of the Microsoft Cloud, and at the foundation of the Microsoft Cloud is Azure. While Azure has many cloud computing services that empower organizations to utilize cloud technology, today we'll be focusing on Azure Communication Services. More specifically, our returning guest, Principal Technical Specialist, Jean-Paul Mehanna, highlights the value Azure Communication Services provides Dynamics 365 customers.

Episode Topics

• What are Azure Communication Services?
• How are D365 users utilizing ACS?
• Is there any AI being infused into ACS + D365?
• Please share a customer success story of ACS and D365.

Useful Resources

• Azure Communication Services documentation | Microsoft Learn
• Voice channel powered by Azure Communication Services - Dynamics 365 Release Plan | Microsoft Learn
• Connect to Azure Communication Services | Microsoft Learn

About Jean-Paul

Jean-Paul Mehanna is a Manufacturing Principal Dynamics technical specialist based in Boston.

He has been with the Microsoft Dynamics Team for the last 6 years and has covered Sales, Marketing, Customer & Field Service.

He’s well known in the Dynamics community for his work around OmniChannel and Sales Insights and is our guest today on the Digestible Dynamics Podcast to help us understand the value Azure Communication Services brings do Dynamics 365 customers.

Connect with Jean-Paul here - Jean-Paul Mehanna | LinkedIn

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