Frictionless Commerce

B2B Agentic Commerce Roadmap: Transforming Commercial Operations


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Is your sales team buried in administrative work instead of selling? Are you losing customers to competitors with a smoother, faster online buying experience? It's time to stop the profit leaks and build a truly frictionless commerce engine for 2026 and beyond. In Part 2 of our Frictionless B2B Blueprint, we move from foundation to action. We lay out three transformative but practical steps to overhaul your operations, delight your customers, and free up your team for strategic growth. This isn't just theory—we provide scannable "baby steps" for each stage so you can start implementing these changes immediately. 🔥

IN THIS VIDEO, YOU WILL LEARN:

  • STEP 3: Digitize the Commercial Engine: Move away from high-touch, manual sales processes. We'll show you how to empower customer self-service and turn your sales reps from order-takers into super-powered consultants.
  • STEP 4: Connect the Front-End Promise to Back-End Reality: A great website is useless if you can't deliver. Learn how a modern Order Management System (OMS) bridges the gap between customer experience and your ERP/warehouse, creating trust through transparency and reliability.
  • STEP 5: Activate Your Digital Shelf: Transform your static online catalog into an intelligent, dynamic merchandising engine that guides customers, increases average order value (AOV), and becomes your most effective salesperson.
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Frictionless CommerceBy Matt Johnson