<p>A short rundown of what the term "Back Office" means in context to contact centers.  There are lots of things to consider when looking for a back office provider, and these are some of the key terms and considerations when looking for back office solutions, especially around interaction recording, analytics, and scheduling. </p>

A short rundown of what the term "Back Office" means in context to contact centers. There are lots of things to consider when looking for a back office provider, and these are some of the key terms and considerations when looking for back office solutions, especially around interaction recording, analytics, and scheduling.

<p>A short rundown of what the term "Back Office" means in context to contact centers.&nbsp; There are lots of things to consider when looking for a back office provider, and these are some of the key terms and considerations when looking for back office solutions, especially around interaction recording, analytics, and scheduling.&nbsp;</p>

Back Office

Calabrio Shorts is a fun-sized podcast that covers all sorts of topics around the contact center industry.  No topic is off-limits as we cover frequently asked questions, industry trends and definitions, and yes, we will have fun doing it.

Business

Technology

Calabrio Shorts is a fun-sized podcast that covers all sorts of topics around the contact center industry. No topic is off-limits as we cover frequently asked questions, industry trends and definitions, and yes, we will have fun doing it.

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Back Office

Back Office