The customer is always right unless they are wrong, stories of bakery, grocery, and baking aisles, Cass and the Yes manager, Meredith has an itch, customers don't listen, Cass listens to a customer complain about her on the phone, how we handle customer complaints and customers that insult us. Some info borrowed from cheezburger.com and deputy.com. Cass talks about their new puppy, Nicky!