Rachel Tsui is a Partner at The Council Capital, an early stage VC firm investing in First Builders that disrupt essential industries (industrial tech and healthcare), with her focus on healthcare as one of the essential industries. She is the former Head of Customer Success at Komodo Health, a healthcare data insights platform company, where she started as the founding CS leader of a new business unit and helped scale the business unit from $1M to $40M in 4 years. Being on the front lines of CS and support is often a grind, and Rachel loves digging into what works and doesn’t work in the earliest stages of customer success, and building and scaling high functioning teams.

During this episode, we discuss:

• Why she focuses on first builders
• How her career originally started as a scientist
• What she’s enjoyed being in VC
• The three things she looks for in healthtech startups before investing
• Her predictions and opportunities for healthtech
• How concierge health models are gaining traction
• The metrics that show momentum for healthtech companies
• Where she sees the cross section of healthtech with famtech or caretech
• Her advice for any first-time healthtech founders looking to fundraise
• The value of a warm intro
• How there’s a big push on reindustrializing in the US
• Her advice for anyone looking to get into VC

And more. Tune into this episode as we dive into all things healthtech!