Prior to the COVID-19 pandemic, a typical work week for Zian Serranilla, a Key Accounts Executive of snacks company Mondelez Philippines assigned to the SM team, consisted of administrative and field days. 

“Field days are composed of visits to the head office of the accounts I’m handling for negotiation and alignment meetings as well as to stores for the usual audit/store check,” Serranilla told BusinessMirror. 

With the declaration of the enhanced community quarantine last March, Serranilla’s routine drastically changed.