In this episode, Mike and Jody discuss bad practices and offer some tips on how to avoid implementing them in your business processes.

Questions Answered:

• How do we know if we have a bad practice?
• How do we avoid bad practices?
• What is the first step to take in avoiding them?

Key Takeaways:

• It is important to have an actual discussion with your customer.
• Ask, "Is this thing that I am doing better for me, better for the customer or mutually beneficial?"
• Leverage feedback loops, test, listen and adjust
• Start where the customer engages. Start at the beginning.
• The process should be good and comfortable for the customer. Give first.

Work With Catalyst Sale:

• Listen to our free resource (this podcast) and then put the action items into practice. Share your work with us via Twitter or [email protected]
• Invest in a Catalyst Sale course - self directed. Find our courses here
• Hire us as a consultant/advisor within your team or organization

Thank You

Please send listener questions and feedback to [email protected] or contact us directly on twitter, facebook or LinkedIn.

This podcast is brought to you by Catalyst Sale - you can learn more about Catalyst Sale, and the products and services we provide via the following links.

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