Professional pickleball and professional banking aren't all that different, if you ask Chad Shane. The CEO of Canvas Credit Union builds culture like a coach would: leveraging a team's strengths and weaknesses, stressing collaboration, and finding the balance between cutting-edge technology and good old-fashioned hard work. Amid the rise in artificial intelligence, Shane is proud of the way Canvas has stuck to its values, prioritizing customer experience, a tight-knit staff and a close relationship with the broader community. On this episode of the Voices of Experience podcast, he reflects on his rise to the top position at Canvas, the skills he's had to develop and the approach he's taken to implement change.