Scott Harvey discusses his career journey and how he balances business growth alongside a full-time job. The episode covers his strategies for effective time management, including early morning routines. Scott emphasizes the importance of building and maintaining team rapport, along with recognition and correction strategies in business. He shares insights on communication strategies with both teams and clients, and how to systemize recurring issues for customer service excellence. Real-world examples highlight the value of exceptional support, and Scott underscores communication as a vital skill for employee retention. The episode concludes with resources for contacting Scott and information about his book "Silent Skills."

(0:00) Introduction of Scott Harvey and career background

(4:02) Balancing business growth with a full-time job

(5:40) Early morning routines and time management

(7:32) Building and maintaining team rapport

(19:24) Recognition and correction strategies in business

(21:18) Communication strategies with teams and clients

(26:18) Systemizing recurring issues and customer service excellence

(38:08) Real-world examples and the value of exceptional support

(41:31) Communication as a skill and employee retention

(46:01) Resources: Contacting Scott Harvey and his book "Silent Skills"

(49:32) Closing remarks