In this episode of DTX Unplugged, hosts Ollie Pickup and Sabrina Berko sat down with Gina Gill, Chief Information Officer at Apollo, live at DTX London 2025 to unpack the realities of digital transformation across both public and private sectors.

Together, they explore what it really means to transform while keeping the business running, why curiosity and learning are non-negotiable leadership traits, and how focusing on user needs - not just shiny new tech - can make or break transformation efforts. Gina also shares her perspective on why the insurance industry is such an exciting, data-driven space, offers examples of meaningful transformation done right, and leaves business leaders with practical advice for navigating the messy middle of change!

Key Takeaways:

• Transformation is about keeping operations running while evolving
• The term “transformation” is broad - clarity of purpose is essential
• Superficial fixes (“lipstick on a pig”) won’t solve structural issues
• Curiosity and continuous learning are critical for effective leadership
• Too many organisations focus on tech instead of user needs
• Learning velocity helps teams adapt faster to change
• Sometimes, “boring” services drive the greatest efficiency
• The insurance sector is inherently data-driven and ripe for innovation
• Leaders should define a clear vision anchored in user outcomes
• Adaptability is key to thriving through transformation

“You can’t pause business-as-usual to transform. The real challenge is keeping the lights on while changing how everything works.” – Gina Gill

🎙️ Catch this special episode that was recorded LIVE at DTX London 2025!
🎧 Listen now on Apple Podcasts, Spotify or wherever you get your podcasts.
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