Ian Gillard is senior executive vice president at Bangkok Bank as well as a member of the board at blockchain vendor R3. He speaks with Jame DiBiasio about Bangkok Bank's digitization strategy as Thailand goes cashless.

Timecodes:

0:00 - Ian Gillard, Bangkok Bank

1:10 - About Bangkok Bank

2:39 - Bangkok Bank's first digital products

3:09 - The bank goes mobile

3:18 - Corporate versus consumer banking digitization

4:30 - How well do you really know your consumers?

7:13 - Gaining customer insight, the learning process

8:06 - Where tech can take banking

9:09 - Fintechs as competitors and as partners

10:56 - Prospects for virtual banks in Thailand

13:30 - Thailand is going cashless, and Bank of Thailand's work

17:41 - Retail CBDCs / digital currency, and tokenization

19:45 - Developing blockchain-based trade finance