How can banks and credit card issuers better protect their customers from fraud while building trust and satisfaction? In this episode of the J.D. Power Financial Services Intelligence Update, Miles Tullo is joined by Jennifer White, the architect of J.D. Power’s newest research on bank and credit card fraud.

Jennifer shares:

Key findings on fraud trends, including higher risks for younger consumers

-The importance of proactive measures and guided "security center" experiences

-How banks can strengthen customer trust through timely fraud notifications

Watch now to discover how financial institutions can turn challenges into opportunities to enhance customer experiences.

Follow us for more content like this!