In this episode of The Borden Line, Bill interviews Jim Marous, a leading expert on banking trends and digital transformation. They discuss the impact of economic uncertainty, generative AI, and customer engagement on the future of retail banking. Jim shares his insights on how banks can take advantage of data and advanced analytics, personalize experiences, and create greater value for their customers. He also emphasizes the importance of leadership, innovation, and learning in driving digital transformation and staying ahead of the competition. Tune in to learn more about the trends and predictions for banking in 2024 and beyond.

Watch the conversation with Bill and Jim on YouTube here 

Click here for full transcript of this episode.  

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2024 Retail Banking Trends & Priorities Report 

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