KayCee Murray, SVP of Information Technology at Numerica Credit Union, discusses her experiences leading Numerica into the realm of voice banking through Alexa. KayCee championed the voice banking initiative, a move that earned Numerica a ‘pioneering institution’ designation by the Financial Brand. But like all pioneers, KayCee and her team learned a few things the hard way. Hear about dealing with Amazon, the pros of voice banking, and the journey towards widespread consumer adoption of the new feature.