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CX Today's Charlie Mitchell hosts Melissa Bell, the Executive Leader of Practice Quality at Barnardo's Australia. 

We discuss Barnardo's CRM implementation, considering: 

• Why did Barnardo's implement a new CRM platform? 
• What did the charity look for in a CRM vendor? 
• Which solutions did Barnardo's deploy, and how will they advance your global operations? 
• Lessons for brands looking to find a new CRM partner

To learn more about Barnardo's efforts to support children and young people, visit: https://www.barnardos.org.uk/

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