Quick question for you: when was the last time that you were in a Barnes & Noble bookstore?  

When I tried to answer this question, I had to think about it for  awhile. I think that the last time I actually entered one of their  stores was around Christmas when I had whittled my list down to the last  few people who are always hard to shop for. Since then, I haven’t been  back. The Barnes & Noble product managers know that I have not been  back – that’s a problem for them. 

Clearly they need to make some changes in order to get people like me to both visit their stores more often and, of course, buy more stuff!