Sometimes all it takes is changing something as small as how BART cleaners store and keep track of their mops to make a big improvement in the rider experience. On this edition of "Hidden Tracks: Stories from BART," Chris Filippi from the BART Communications Department is joined by Jessie Rubin who is BART’s Senior Manager of Performance and Innovation. Rubin’s team is leading an effort to take some of the best ideas from BART staff and turn them into real-world improvements that can transform the daily rider experience. This “from the bottom up” effort to spur innovation is giving employees a voice and it’s really true that if there is something that is a pain point for a BART employee, it’s likely also an issue for riders.

Read the transcript: https://www.bart.gov/news/articles/2025/news20251014