In this episode of Battleground Chats, I sit down with Matthew Cheal (https://www.linkedin.com/in/matthew-cheal-4a46a127/) to explore his fascinating journey from working at McDonald's to leading risk and resilience efforts in the Human Services sector.

Matthew shares his experiences transitioning to roles in aged care, human and disability services, ultimately landing at Australian Unity. We delve into the unique challenges and lessons learned in managing risk across diverse industries, particularly during unprecedented events like the COVID-19 pandemic. Tune in to hear Matthew's insights on the evolving landscape of business resilience and the critical importance of preparedness in ensuring continuous care and service delivery.