With nearly 50 years of combined experience in the private-club industry and a track record for creating incredibly connected teams, upbeat work cultures and thriving organizations, Three and Jackie Carpenter know how to find, develop and encourage employees to excel beyond their own expectations. Working in an industry where customer expectations are at an extreme, Three and Jackie have synthesized their knowledge and process into a 5-step roadmap to create positive employee experiences and company cultures where connection is the crux of the team’s success. In this episode they discuss their book, People First, which will teach you how to support, coach, and develop employees at every phase of the employee lifecycle—unleashing people’s potential, sparking passion, and igniting purpose in a way that brings about amazing results for your organization.

This episode is brought to you by Crafco, the official sponsor of Blacktop Banter. Learn more at crafco.com