better communication results

BCR 138 - Implementing AI in your business without losing your mind


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I'm Lee Hopkins, and today we're talking about something that's keeping many of you awake at night. Implementing AI in your business without losing your mind or your staff's trust.

00:00:23:23 - 00:00:47:23 Unknown 20 years ago, I was exactly where many of you are now, staring at the emergence of social media and wondering if it would destroy workplace productivity. Instead, it revolutionized how we connect with customers and staff. Today, I see the same fears about AI, but also the same incredible potential. Let me share a recent experience with a CEO in Adelaide.

00:00:48:00 - 00:01:11:04 Unknown Sarah was terrified that implementing I would make her look incompetent in front of her tech savvy team. Lee. She said, I don't even know where to start and my staff are already talking about ChatGPT like it's their new best mate. Well, here's the thing. You don't need to be a tech wizard to lead your organization into the AI era.

00:01:11:06 - 00:01:42:19 Unknown What you need is a strategic approach that puts people first. Let's break this down into three practical steps that have worked for numerous Australian businesses. First, start small. Choose one process, maybe email response times or basic data analysis and implement AI. There, one of our Melbourne clients began by using artificial intelligence to draft initial customer service responses, which their team then personalized.

00:01:42:21 - 00:02:14:20 Unknown The result was that response times dropped by 60% and staff reported feeling less stressed about inbox management. Second, involve your team from day one. Make it clear that AI is about augmenting their capabilities, not replacing them. When the Commonwealth Bank introduced AI tools for their marketing team, they first ran workshops where staff could experiment and provide feedback. This approach turned a potential resistance into enthusiastic adoption.

00:02:14:22 - 00:02:53:02 Unknown Third measure and communicate success. Set clear KPI goals before implementation and share the wins. A Brisbane logistics company we worked with saved 15 hours per week on routine tasks. After implementing AI time, their team now spends on strategic planning and innovation. Here's what most people don't realize about AI implementation. It actually increases job satisfaction when done right. Staff who previously spent hours on repetitive tasks are now solving complex problems and being more creative.

00:02:53:04 - 00:03:20:15 Unknown That's not just good for morale, it's brilliant for your bottom line. Think of it like introducing a new team member, one who's incredibly efficient at routine tasks but needs guidance on company culture and values. If you're feeling overwhelmed about where to start, you're not alone. Remember, every business leader who successfully implemented artificial intelligence started exactly where you are now.

00:03:20:17 - 00:03:53:23 Unknown The difference between success and struggle often comes down to having the right guidance and support. Give us a call on 0410 642 052, and organize a suitable time to talk seriously about how we will help you navigate the design and implementation of Artificial intelligence. Let us help you lead your organization to new heights and new profitability, and have your staff unleash their hidden creativity and help drive your business forward at a rate that will surprise you.

00:03:54:00 - 00:04:15:16 Unknown And if something you've heard here inspires you, please leave a comment on our podcast feed. Until next time we meet. Take some business risks because you never know what will pay off. And let us help you revolutionize your business with AI and.

 

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better communication resultsBy Lee Hopkins