Being customer-obsessed is contagious. When leaders are customer-obsessed, everyone follows, argues Anna Greenwald, Chief Operating Officer at MoneyGram International.

 

Anna and host Sagi Eliyahu discuss:

- How being obsessed with customers and their perspectives helps lead to innovation and pre-emptive problem-solving.

- Why chatbots and other similar technologies are smart ways to surprise and delight customers.

- What the operations department has to orient towards: problem-solving.

 

 

This episode is brought to you by Tonkean

Tonkean is the operating system for business operations and is the enterprise standard for process orchestration. It provides businesses with the building blocks to orchestrate any process, with no code or change management required. Contact us at tonkean.com to learn how you can build complex business processes. Fast.

 

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