The latest episode of Be Customer Led, where we interview https://www.linkedin.com/feed/# (Tom DeWitt, Ph.D.) and talk about a master's program he is looking to create at https://www.linkedin.com/feed/# (Michigan State University)! This program would be the first of its kind in the United States and one of only a few programs offered globally today.

I am so excited about the work Tom is leading for #CX leaders and practitioners, and I think it's going to fundamentally change the #cxtransformation game.

Tom and I get into the details of the curriculum he is pulling together and how the program can have direct impact on an individual's or a team's success immediately.