Jamming with the CX Rockstar, the one and only, James Dodkins. We got deep: his journey to CX Rockstar...stardom; why CX is failing as a practice, importance of contact centers and making sure we're treating agents like humans, and the meaning behind acronyms you can't afford to miss - PXR and VACWIRE.
James also talks about the book he never published, but absolutely has to!

Jamming with the CX Rockstar, the one and only, James Dodkins. We got deep: his journey to CX Rockstar...stardom; why CX is failing as a practice, importance of contact centers and making sure we're treating agents like humans, and the meaning behind acronyms you can't afford to miss - PXR and VACWIRE. James also talks about the book he never published, but absolutely has to!

Be Customer Led: James Dodkins

We explore the intersection between customer experience (CX), employee experience (EX), and how companies are creating leaders and cultures that are maniacal about their customers - both internal and external.

Visit us on www.becustomerled.com

Business

Marketing

Management

We explore the intersection between customer experience (CX), employee experience (EX), and how companies are creating leaders and cultures that are maniacal about their customers - both internal and external. Visit us on www.becustomerled.com

Share Be Customer Led: James Dodkins

Sign up to save your podcasts

Be Customer Led: James Dodkins

Be Customer Led: James Dodkins

More shows like Be Customer Led

Pivot