In this episode we interview Stacy Sherman who is the Director of Customer Experience and Employee Engagement for Schindler Elevator Corp. Stacy is CX Certified, a mentor, author of two books, speaker and blogger on all-things CX.

On this episode, we talk about a ton of different and important topics, including: what got her into the CX game to begin with and how two "wow" moments transformed her professional career from Marketing into CX; the key attributes that can differentiate CX leaders, CX measurement, where the CX function should sit in the org, and what inspires her.

We also talk about our shared love of Shep Hyken. The audio cut out for a min at 48:18, but Stacy shared a personal story about her interaction with Shep.

Visit Stacy‘s website and see all of the wonderful work she is leading - www.DoingCXRight.com