What is hospitality? Making someone feel welcome in surroundings that are not their own, making them feel as comfortable as if they are at home, and—most of all—to be sincere and genuine in welcoming them. 

Today,  I share with you about my 25+ year career in the hospitality industry, some hard lessons learned along the way, and how just when I thought I was retired—I got pulled back in!

After several decades in the inn-keeping business, INNtrospection is my gift back to the hospitality industry. I've taken on the task to assist independent innkeepers to thrive in these competitive times by looking at hospitality from the inside.

Tune in and listen to the first episode of INNtrospection to learn a little more about the inn-keeping industry, what inspired this show, and some of my personal philosophies. I’ll also share information for hosts about how to provide exceptional service—without sacrificing your own freedom, joy, or lots of hard-earned money. 

In This Episode, You Will Learn:

• The story of how I became an inn-keeper (02:08)
• How my personal experience inspired the mission of INNtrospection (5:18)
• Why I think inns do hospitality the best (10:32)
• I’d like INNtrospection to help you create your personal procedure manual for your own hospitality venture (13:25)

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