In this episode of Beacon Voices, Akshay Verma (COO at SpotDraft) sits down with Kunoor Chopra, Co-founder and Vice President at Elevate, to explore the evolution of legal operations and why it has become central to the modern legal function.

Kunoor shares her journey from traditional law firm practice to building one of the earliest legal process outsourcing (LPO) companies, and how that experience exposed the inefficiencies in legal services. She reflects on the early days of legal ops, before it had a name, and how a growing community helped turn it into a global movement.  

The conversation also dives into AI, legal education, talent gaps, and the future of legal teams. Kunoor explains why AI is accelerating transformation, not replacing lawyers and why aligning people, process, technology, and data is key to turning legal from a cost center into a strategic business partner.  

Topics
Introduction: 00:00
Kunoor Chopra’s background, upbringing, and decision to pursue law: 02:20
Law school experience, community, and personal growth: 04:06
Early legal career: law firm journey and exploring different paths: 04:56
Realizing inefficiencies in law firms and questioning the traditional model: 06:37
Entrepreneurial leap: starting an LPO in India and early challenges: 09:06
Building and scaling a legal outsourcing business (services, clients, operations): 13:48
Learning business fundamentals: SLAs, processes, and global delivery: 15:05
From selling the company to co-founding Elevate: 17:17
The emergence of legal operations and early community-building (pre-Corporate Legal Operations Consortium era): 19:34
Growth and impact of legal ops as a function: 21:25
Future of legal operations: people, process, technology, and data: 26:49
Talent gaps, legal education, and preparing the next generation: 30:34
AI in legal and key takeaways on the future of the profession: 35:20  

Connect with us:
Kunoor Chopra - https://www.linkedin.com/in/kunoorc/
Akshay Verma - https://www.linkedin.com/in/akshay-verma-esq/
SpotDraft - https://www.linkedin.com/company/spotdraft  

SpotDraft is a leading contract lifecycle management platform that solves your end-to-end contract management issues. Visit https://www.spotdraft.com to learn more.

What does it take to turn legal into a strategic business driver?

In this episode, Oyango Snell, President & CEO of CLOC, shares his journey from law firms and public policy to leading the legal ops movement. He explains how discovering legal operations changed his approach—helping legal teams move from a “department of no” to a function that drives efficiency, alignment, and business impact.

The conversation covers the growing role of legal ops, gaps in legal education, and how AI is reshaping the profession—along with what legal teams must do to stay relevant.

Topics  
Introduction 00:00
Early life, upbringing in Chicago, and inspiration to pursue law: 00:56
Law school journey: rejections, persistence, and transfer to Ohio State University 06:00
Law school experience and focus on securing a job early: 08:09
Entering law firm life: expectations vs reality and early learning curve: 10:37
Transition to in-house and building legal ops function: 14:22
Journey to CLOC and leadership motivation: 18:50
Why legal operations matters: bridging law and business impact: 21:10
Gaps in legal education and the need for tech + AI integration: 23:59
AI in legal: ethical considerations, risks, and governance: 28:09
Future of Legal Operations & the Profession: 33:30
Standardization & Challenges in Legal Ops: 37:55
Evolution of Legal Ops Talent & Skill Gaps: 41:41
Legal Ops Documentary & Industry Storytelling: 45:24

Connect with us:  
Oyango Snell - https://www.linkedin.com/in/oyango-a-snell-esq-cae/  
Akshay Verma - https://www.linkedin.com/in/akshay-verma-esq/  
SpotDraft - https://www.linkedin.com/company/spotdraft

SpotDraft is a leading contract lifecycle management platform that solves your end-to-end contract management issues. Visit https://www.spotdraft.com to learn more.

What does it take to turn legal from a bottleneck into a business enabler?  

Sean Rayani, Global Head of Legal Operations at Twilio, shares his unconventional journey from aspiring prosecutor to legal ops leader. He unpacks how early exposure to inefficiencies shaped his mindset, how Twilio’s rapid growth influenced his career. From manually handling contracts to building scalable systems at a high-growth company, he breaks down how legal teams can operate smarter, faster, and with real business impact.  

The conversation covers practical frameworks for legal ops, the right way to think about tools and AI, and why the future of legal isn’t about perfection, it’s about progress.    

Topics
​​Introduction: 00:00
Early life, family expectations, and ambition to become a prosecutor: 02:14
Motivation to pursue law and desire to create impact through justice: 06:35
Rethinking law school and exploring alternative career paths: 10:06
First role at OpenTable and discovering inefficiencies in legal processes: 13:32
Joining Twilio: early responsibilities, scaling, and IPO experience: 18:15
Building confidence through international experience (Dublin): 23:16
Learning to make decisions with imperfect information: 26:59
Transition into legal operations and expanding scope: 30:52
Building scalable contracting systems and reducing friction: 35:37
Legal ops framework: people, process, data, technology, and AI: 37:30
AI in legal: mindset shift from perfection to assistance: 48:11
Advice for legal ops professionals: intake, problem-solving, and focus: 54:25
Career lessons and long-term vision (COO, public office): 59:29    

Connect with us:
Sean Rayani - https://www.linkedin.com/in/seanrayani/
Akshay Verma - https://www.linkedin.com/in/akshay-verma-esq/
SpotDraft - https://www.linkedin.com/company/spotdraft   

SpotDraft is a leading contract lifecycle management platform that solves your end-to-end contract management issues. Visit https://www.spotdraft.com to learn more.

What does it take to succeed as a lawyer in a world shaped by AI, speed, and constant change?  

Natalie Kim, VP of Legal at Omnidian, breaks down how modern in-house lawyers must go beyond legal expertise to think like operators. She shares her journey from Big Law to in-house, the shift toward building legal as a product, and the biggest inefficiencies holding legal teams back today.  

The conversation also dives into AI’s growing impact on legal work—from automation and productivity gains to leadership challenges and trust in AI systems—along with practical advice on building a future-ready legal career.   

Topics
Introduction: 00:00
Early interest in law, public policy, and problem-solving mindset: 01:41Law school expectations vs reality and desire for practical work: 03:53
Experiential learning through clinics and internships: 06:19
Big Law decision: training, constraints, and early career expectations: 09:40
Reality of Big Law: skill-building, pressure, and volume-driven learning: 12:21
Transition to in-house: timing, trade-offs, and unlearning law firm habits: 14:32
First in-house role at Cisco and becoming a generalist lawyer: 20:04
Building legal as a product: process, scalability, and long-term thinking: 25:44
The biggest problem in legal: inefficiency, context switching, and reactive work: 28:13
Why legal work becomes suboptimal: volume, accessibility, and manual processes: 31:39
AI and productivity: doing more vs doing better work: 36:56
AI adoption strategy: leadership, governance, and building the right foundation: 42:16
Will AI replace lawyers? Workstream shifts and new roles emerging: 45:29
Advice for law students and future career outlook in an AI-driven world: 53:13   

Connect with us:
Natalie Kim - https://www.linkedin.com/in/nekim1/
Akshay Verma - https://www.linkedin.com/in/akshay-verma-esq/
SpotDraft - https://www.linkedin.com/company/spotdraft   

SpotDraft is a leading contract lifecycle management platform that solves your end-to-end contract management issues. Visit https://www.spotdraft.com to learn more.

In this episode of Beacon Voices, Natalie Salunke shares her journey from law firm challenges to becoming a fractional General Counsel. She talks about shifting from academic law to business-focused legal work, the rise of legal ops, and why modern lawyers must think beyond traditional roles.  

The conversation also explores the impact of AI, the importance of data-driven legal teams, and why “selling the human” matters in today’s legal landscape. Natalie closes with practical advice on resilience, mindset, and building a flexible, future-ready legal career.   

Read a detailed summary: www.spotdraft.com/podcast/episode-06  

Topics
Introduction 00:00
Early career choices: why Natalie chose law and diverse academic interests: 01:09
Legal education systems (UK vs US) and evolving access to the profession (SQE): 03:55
Law students today: post-COVID learning gaps and practical vs academic law: 07:36
Changing legal career paths: beyond law firms to tech, ops, and alternative roles: 10:24
Law firm experience, toxic culture, career pivot to in-house, rapid growth, and early leadership journey: 13:18
Early legal ops, leadership transition, and building a structured, service-driven legal function: 18:55
Data-driven legal teams: aligning legal with business metrics and operations: 23:10
Journey to fractional GC: burnout, misalignment, and redefining career control: 25:28
Fractional GC model: portfolio work, pricing philosophy, and “selling the human”: 32:02
Technology and AI in legal: evolution, adoption, and impact on legal work: 41:23
Advice to law students and future outlook: mindset, resilience, and career vision: 47:49   

Connect with us:
Natalie Salunke - https://www.linkedin.com/in/nataliesalunke/?originalSubdomain=uk
Akshay Verma - https://www.linkedin.com/in/akshay-verma-esq/
SpotDraft - https://www.linkedin.com/company/spotdraft   

SpotDraft is a leading contract lifecycle management platform that solves your end-to-end contract management issues. Visit https://www.spotdraft.com to learn more.

What does a successful legal career look like in the age of AI, and does it still follow the traditional Big Law path?  

In this episode of Beacon Voices, Akshay Verma speaks with Wei Wang, Associate General Counsel for GTM and Strategic Partnerships at TRM Labs, about her unconventional journey into in-house law. Wei shares how starting at Google during law school shaped her career across companies like Stanford, Accenture, Uber, and TRM Labs.  

They discuss what it takes to succeed as an in-house lawyer today, from thinking like a business partner to adapting to the rapid rise of AI in legal work. The conversation also offers practical advice for law students and lawyers navigating the evolving legal profession.   

Read a detailed summary: www.spotdraft.com/podcast/episode-5-10  

Topics
Introduction: 00:00
Wei Wang’s background and move from the Bay Area to Lake Tahoe: 03:11
Discovering law through speech and debate and early career motivations: 05:19
Law school expectations and the pressure to pursue Big Law: 05:40
Getting an in-house start at Google and entering the tech legal world: 07:17
Trusting your instincts vs following traditional legal career paths: 09:37
Career growth through Google, Stanford, Accenture, Uber, and TRM Labs: 12:03
What makes a successful in-house lawyer today: 19:14
How large companies differ from startups in legal roles and culture: 26:22
Developing operational thinking and legal ops skills in-house: 30:57
Choosing legal tech tools and why process should come before technology: 35:31
How AI is being used in legal teams today: 41:22
AI’s future in law and advice for lawyers navigating the AI era: 44:38
Experimenting with AI responsibly and building AI literacy: 52:08
Advice for law students and the future of legal careers: 55:17  

Connect with us:
Wei Wang  - https://www.linkedin.com/in/weiwang1/
Akshay Verma - https://www.linkedin.com/in/akshay-verma-esq/
SpotDraft - https://www.linkedin.com/company/spotdraft   

SpotDraft is a leading contract lifecycle management platform that solves your end-to-end contract management issues. Visit https://www.spotdraft.com to learn more.

In this episode of Beacon Voices, Akshay Verma speaks with Sachin Bansal, former President of SecurityScorecard and a seasoned cybersecurity operator, about an unconventional legal career journey.  

Sachin shares how he moved from Big Law to in-house leadership, and ultimately into senior operating roles: navigating pivots driven by market disruption, technology shifts, and the rise of AI. The conversation explores what modern legal leaders must unlearn, how legal operations and AI reshape efficiency, and why business judgment, not just legal accuracy, is now the defining skill.   

Read a detailed summary: www.spotdraft.com/podcast/episode-04   

Topics
Introduction: 00:00
Current role and advisory work in cybersecurity and private equity: 01:38
Growing up as a first-generation immigrant and discovering a love for language and problem-solving: 03:08
Choosing law school, early inspirations, and the realities of legal careers: 04:41
Big Law realities: elite training, partnership pressure, and the cost of not having a niche: 10:04
Career pivots in practice: banking secondments, market shocks, and adaptability: 13:19
Learning to pivot: why linear legal careers don’t survive real-world disruption: 15:36
From lawyer to operator: filling business gaps during hypergrowth and COVID: 29:14
Letting go of the GC title and stepping fully into an operating role: 33:33
Developing business judgment: mindset shifts from advisor to owner: 36:41
Legal technology’s evolution from eDiscovery to revenue-enabling infrastructure: 45:39
AI in legal teams: saving time, cost, and risk while keeping humans in the loop: 56:45
Advice to law students and young lawyers: MBAs, AI fluency, and staying adaptable: 1:01:00
Looking ahead: growing as an operator and measuring impact beyond titles: 1:02:57

Connect with us:
Sachin Bansal  - https://www.linkedin.com/in/sachinsbansal/
Akshay Verma - https://www.linkedin.com/in/akshay-verma-esq/
SpotDraft - https://www.linkedin.com/company/spotdraft   

SpotDraft is a leading contract lifecycle management platform that solves your end-to-end contract management issues.   Visit https://www.spotdraft.com to learn more.

In this episode of Beacon Voices, Akshay Verma sits down with Louis Shansky, General Counsel at global FinTech company Tilt, to explore what modern in-house legal leadership really looks like. From surviving the 2008 financial crisis at a top law firm to building lean legal teams across multiple countries, Louis shares how judgment, operational thinking, and adaptability matter more than rigid legal frameworks. The conversation dives deep into legal operations, AI-driven efficiency, law firm economics, and why today’s lawyers must think like business partners—not just risk spotters.   

Read a detailed summary: www.spotdraft.com/podcast/episode-03

Topics
Introduction: 00:00
Louis Shansky on leading the global legal function at Tilt and overseeing multi-jurisdiction operations: 01:07
Early career motivations: music, logic, and choosing law school later than peers: 02:12
Lessons from touring as a punk rock musician and how logistics shaped operational thinking: 04:06
Entering Big Law during the securitization boom and learning structured finance on the fly: 10:24
Experiencing the 2008 financial crisis inside a capital markets practice: 12:35
Surviving Big Law layoffs and carving out value through diligence and adaptability: 16:51
Why success in Big Law led to partnership—but not long-term fulfilment: 25:09
Moving in-house at a FinTech startup and leveraging niche expertise to reduce risk: 30:27
Learning to recalibrate legal advice for business realities and risk tolerance: 33:09
How Louis builds lean in-house legal teams around core business risks: 37:13
Legal operations without headcount: tools, efficiency, and rolling up sleeves: 44:26
AI’s role in automating legal workflows and reshaping law firm value –49:50
Rapid-fire round: 56:40     

Connect with us:
Louis Shansky - https://www.linkedin.com/in/louis-shansky-b501246/
Akshay Verma - https://www.linkedin.com/in/akshay-verma-esq/
SpotDraft - https://www.linkedin.com/company/spotdraft   

SpotDraft is a leading contract lifecycle management platform that solves your end-to-end contract management issues. Visit https://www.spotdraft.com to learn more.

In this episode of Beacon Voices, Akshay Verma sits down with Gal Bruck, fractional counsel and legal operations expert, to unpack why legal work still feels inefficient and what actually needs to change.   

Gal shares her journey from traditional law firm work to legal operations, explaining why effort and billable hours became substitutes for impact, and how in-house teams must rethink systems, incentives, and identity. The conversation dives deep into AI’s role in legal work, not as a replacement for lawyers, but as a force multiplier that frees teams from repetitive tasks so they can focus on judgment, strategy, and partnership.

They also explore the hidden risks of automation for junior lawyer training, the urgent need for mentorship, and why legal education must evolve beyond theory. A candid, thoughtful discussion for lawyers, legal ops leaders, and anyone curious about the future of legal work in an AI-driven world.   

Read a detailed summary:  https://www.spotdraft.com/podcast/episode-02

Topics
Introduction to the episode & guest background: 00:00
What law school actually teaches: legal writing, audience, and purpose: 02:36
Hero culture, burnout, and scaling problems in legal teams: 05:02
Legal operations as systems-building, not firefighting: 08:51
Creativity and impact in legal operations roles: 15:13
Why legal education fails to prepare lawyers for operations and tech: 22:08
Reimagining law school for future lawyers: 25:36
AI as an essential skill for modern lawyers: 28:21
AI as an equaliser: efficiency, access, and value pressure: 31:45
The future lawyer: judgment, trust, and strategic partnership: 40:01
The risk AI poses to junior lawyer training: 43:30
AI adoption vs real usage in legal teams: 46:12
Rapid-fire questions: 50:10  

Connect with us:
Gal Bruck - https://www.linkedin.com/in/gal-bruck-290737aa/
Akshay Verma - https://www.linkedin.com/in/akshay-verma-esq/
SpotDraft - https://www.linkedin.com/company/spotdraft   

SpotDraft is a leading contract lifecycle management platform that solves your end-to-end contract management issues. Visit https://www.spotdraft.com to learn more.

In the first episode of the newly rebranded Beacon Voices, Akshay Verma, COO of SpotDraft, speaks with Product Counsel Flora Kontilis, about building a modern in-house legal career. Flora shares how working in sales ops shaped her approach to lawyering, why law school was a means to an end, and how mentorship and small teams accelerate real learning. The conversation breaks down what product counsels actually do: operating in gray areas, partnering with product teams, and navigating regulated environments. They also discuss career stagnation, growth mindset, and how AI is a tool to support judgment, not replace it.     

Read detailed summary:  https://www.spotdraft.com/podcast/episode-01

Topics:
Topics: Introduction: 00:00
Why Flora chose law school: early motivations, prestige, and evolving definitions of success: 05:09
Pre-law-school experiences: Capitol Hill, journalism, and the wine industry: 08:58
Lessons from sales ops: empathy, urgency, relationship-building, and “getting to yes.”: 11:00
Flora’s law school reality: difficulty, mindset shifts, internships, and finding purpose: 19:40
Why practical experience mattered more than grades and how internships shaped her path: 21:59
First in-house role at Vendavo: mentorship, training, and learning by doing: 29:40
Knowing when to move on: stagnation, personal change, and leaving Vendavo: 38:37
Joining Asana and Axiom, working with Google: scale, contracting models, and risk exposure: 40:00 Transition to AppFolio and moving into a product counsel role: 48:52
What product counsel actually does: partnering with product teams and shaping decisions: 51:36
Learning regulated environments: insurance law, licensing, and NAIC frameworks: 53:06
Learning to Think Like Product Counsel: Curiosity, Context, and Judgment: 55:01
AI in legal work: when it helps, when it doesn’t, and why judgment still matters: 01:02:01
Closing reflections: advice to her law-school self, long-game thinking, and becoming self-sustaining: 01:07:33

SpotDraft is a leading contract lifecycle management platform that solves your end-to-end contract management issues. Visit https://www.spotdraft.com to learn more.