<h3>Episode Outline</h3>[01:24] Becky’s background[05:03] Capital One business partners[06:27] Customer centricity[07:51] Thinking about change[10:08] Growing a team from 30 to 500[13:02] Creating customer alignment[17:28] Separating the physical and the digital[20:04] Leading UX design teams[23:03] How did brand become so important?[26:49] Becky’s new role[30:17] Closing thoughts <h3>Connect with Becky</h3><a href="https://www.linkedin.com/in/beckygetzcreativeleader" rel="nofollow">LinkedIn</a>

Episode Outline[01:24] Becky’s background [05:03] Capital One business partners [06:27] Customer centricity [07:51] Thinking about change [10:08] Growing a team from 30 to 500 [13:02] Creating customer alignment [17:28] Separating the physical and the digital [20:04] Leading UX design teams [23:03] How did brand become so important? [26:49] Becky’s new role [30:17] Closing thoughts Connect with BeckyLinkedIn

Episode Outline[01:24] Becky’s background[05:03] Capital One business partners[06:27] Customer centricity[07:51] Thinking about change[10:08] Growing a team from 30 to 500[13:02] Creating customer alignment[17:28] Separating the physical and the digital[20:04] Leading UX design teams[23:03] How did brand become so important?[26:49] Becky’s new role[30:17] Closing thoughts Connect with Becky<a href="https://www.linkedin.com/in/beckygetzcreativeleader" rel="noopener noreferrer">LinkedIn</a>

Becky Getz, AWS Head of Customer Experience Operations at Amazon

Join us as we unpack emerging trends and changes in digital transformation with the executives, entrepreneurs, and investors responsible for shaping the future of their industries. In these interviews, you can expect to hear candid conversations about the future of technology and the role it plays at some of the largest organizations in the world. Our hosts are members of the Kunai team, an agency that has been building software products for over twenty years.

Technology

Join us as we unpack emerging trends and changes in digital transformation with the executives, entrepreneurs, and investors responsible for shaping the future of their industries. In these interviews, you can expect to hear candid conversations about the future of technology and the role it plays at some of the largest organizations in the world. Our hosts are members of the Kunai team, an agency that has been building software products for over twenty years.

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Becky Getz, AWS Head of Customer Experience Operations at Amazon

Becky Getz, AWS Head of Customer Experience Operations at Amazon