Regardless of craft or industry, those who are truly great at what they do will often attribute their successes to a mentor, coach or teacher who truly helped them along the way. On this weeks episode we are talking about coaching: how to effectively receive it to become a better shop owner, technician or service advisor, and how to become a better coach to those around us.

We welcome back Kathleen Jarosik of Xpertech Automotive in Englewood, Fla. to talk about her experience with coaches throughout her life and how she has used that to propel her shop to soaring heights. We will also chat about her role as a coach to others and how she is impacting the lives of future motorists and professionals in the industry.