WHEN PROBLEMS OCCUR, it is easy to play the ‘blame game’. Managers focus on the ‘who’ and the ‘why’, but by doing so completely forget about the customer and their problem. Instead, says Thomas Coupat, Country Manager for AGS Four Winds in China, managers should immediately focus on the ‘how’. Questions such as “How can&hellip

WHEN PROBLEMS OCCUR, it is easy to play the ‘blame game’. Managers focus on the ‘who’ and the ‘why’, but by doing so completely forget about the customer and their problem. Instead, says Thomas Coupat, Country Manager for AGS Four Winds in China, managers should immediately focus on the ‘how’. Questions such as “How can&amp;hellip

Become Customer Centric by Asking How – Thomas Coupat

ClarkMorgan Insights is a collection of short 3 to 7 minute videos with China and Asia-Pacific-based business leaders who discuss the intricacies of doing business within the region. Interviews are filmed on the streets, lane ways and boardrooms of the region's bustling cities, of Shanghai, Singapore, Sydney and others.
ClarkMorgan Insights are filmed by the team at ClarkMorgan Ltd, a corporate training company with offices in Australia and China. ClarkMorgan Ltd works with multinational companies who have operations across Asia-Pacific.
For more information on ClarkMorgan, go to http://www.clarkmorgan.com

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ClarkMorgan Insights is a collection of short 3 to 7 minute videos with China and Asia-Pacific-based business leaders who discuss the intricacies of doing business within the region. Interviews are filmed on the streets, lane ways and boardrooms of the region's bustling cities, of Shanghai, Singapore, Sydney and others. ClarkMorgan Insights are filmed by the team at ClarkMorgan Ltd, a corporate training company with offices in Australia and China. ClarkMorgan Ltd works with multinational companies who have operations across Asia-Pacific. For more information on ClarkMorgan, go to http://www.clarkmorgan.com

ClarkMorgan Insights is a collection of short 3 to 7 minute videos with China and Asia-Pacific-based business leaders who discuss the intricacies of doing business within the region. Interviews are filmed on the streets, lane ways and boardrooms of the region's bustling cities, of Shanghai, Singapore, Sydney and others.
ClarkMorgan Insights are filmed by the team at ClarkMorgan Ltd, a corporate training company with offices in Australia and China. ClarkMorgan Ltd works with multinational companies who have operations across Asia-Pacific.
For more information on ClarkMorgan, go to http://www.clarkmorgan.com

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Become Customer Centric by Asking How – Thomas Coupat

Become Customer Centric by Asking How – Thomas Coupat