How can government leaders enhance the customer experience in the agencies they lead? What insights can government leaders learn from the private sector on how to improve CX (customer experience)? What is the difference between managing tasks versus leading for results? Join host Michael Keegan as he explores these questions and more with Scott Edinger. […]

Becoming a Growth Leader: A Conversation with Scott Edinger, author, The Growth Leader

The Business of Government Hour highlights government executives and thought leaders who are changing the way government does business.  Host Michael J. Keegan speaks to guests about leadership, public management, innovation, as well as their vision of government in the 21st century. Each interview offers an informative, insightful, and in-depth conversation on topics and trends at the intersection of government, technology, and leadership.

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What is the mission of the Office of Online Services at the Internal Revenue Service (IRS)? What is the IRS doing to advance its digital services and enhance customer experience? How is the IRS leveraging AI and other emerging technologies to meet mission? Join host Michael Keegan as he explores these questions and more with […]

Transforming the Taxpayer Experience: A Conversation with Karen Howard, Executive Director, Office of Online Services, Internal Revenue Service (IRS)

Why are most humans uncomfortable with uncertainty and prediction addition? Does technological progress make predicting the future easier? If we can’t predict the future, how can we prepare for it? Why are the human gifts of curiosity and creativity more powerful tools to preparing for the future than submitting to false forecasts that disguise uncertainty […]

Finding Value in the Unexpected: A Conversation with Margaret Heffernan

What is the mission of the National Geospatial Intelligence Agency’s CIO-T directorate? How is NGA maximizing the use of technology to meet its mission? What are the technology priorities for NGA? Join host Michael Keegan as he explores these questions and more with Chris Johnson, Acting Chief Technology Officer at the National Geospatial Intelligence Agency. […]

Leveraging Technology to Transform GEOINT: A Conversation with Chris Johnson, Acting Chief Technology Officer, National Geospatial Intelligence Agency (NGA)

How can the U.S. federal government rebuild its digital capabilities and truly transform how government does business? What is the difference between learning while doing and learning by doing? How can government agencies become more adaptive and thrive on disruption. Join host Michael Keegan as he explores these questions and more with thought leaders interviewed […]

Special Edition of The Business of Government Hour – Insights on Leadership, Mindset, and Thriving on Disruption

How are supplies and innovation delivered effectively to the warfighters? What are the best ways to deliver products and services to federal agencies? How are federal agency’s Putting People First? Join host Michael Keegan as he explores these questions and more with a host of government leaders interviewed this year on The Business of Government […]

Becoming a Growth Leader: A Conversation with Scott Edinger, author, The Growth Leader

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