This episode we get inside the often-spoofed (for good reason, we find out) world of creative agencies. Hear how a lack of clarity and purpose can turn them into laughable shambles - the conversation about "we don't have enough work/we have too much work" killed me. We';; also cover "disguised" meetings, how to NOT do staff engagement, and building tents in open plan offices.

Thanks to this episode's guest, "Roger", for his story.