Episode Summary:

In this riveting episode of The Unfamiliar Shift, Ariela engages with Audrey Laurent and Sergio MacLean, the visionary principals of Mac&Lo Hospitality. The duo dives into their unique approach to curating immersive and impactful guest experiences, drawing from their diverse cultural backgrounds and deep artistic roots. From initiating operations from the ground up to spearheading custom hospitality projects, Audrey and Sergio share insights into their exemplary service ethos, molded by industry icons like Ian Schrager and Andre Balaz.

Episode Timestamps:

• 00:00:00 - Introduction to hospitality industry insights with Mac&Lo principals
• 00:02:46 - Discussion on luxury hotel design and approachability in Detroit through the Shinola and Bedrock partnership
• 00:11:51 - Insights into the hospitality industry backgrounds, training, and the art of storytelling in service
• 00:18:25 - Exploration of hotel management and operations with a focus on culture and design

Episode Highlights:

• Hospitality Industry Insights: Audrey and Sergio share their journey in creating bespoke hospitality experiences, highlighting their diverse cultural backgrounds and artistic influences.
• Luxury Hotel Design in Detroit: The episode sheds light on their partnership with Shinola and Bedrock, revealing their commitment to celebrating Detroit's culture and heritage while providing a luxury experience. Ariela, Audrey, and Sergio discuss the evolving trends in hotel service, emphasizing the importance of approachability and personalized service.
• Backgrounds and Training: The episode takes a deep dive into the backgrounds of Audrey and Sergio, showcasing how elements from acting, arts, and service industries blend to create a unique approach to hospitality, focusing on storytelling and meticulous service.
• Hotel Management and Operations: Audrey and Sergio recount their experiences in managing hotels in NYC, their meeting at the Mercer hotel, and their journey in building a company that thrives on a blend of culture, design, and exceptional operational standards.

Episode Conclusion:

Wrapping up this episode of The Unfamiliar Shift, Ariela highlights the passion and dedication of Audrey and Sergio in redefining hospitality through their unique blend of culture, design, and impeccable service. Their journey from the grassroots in the industry to leading bespoke hospitality projects serves as an inspiration and a testament to the power of innovation, personalized service, and a deep understanding of guests' needs. This episode not only sheds light on the intricate workings of luxury hotel management but also celebrates the diverse backgrounds and creative approaches that drive the industry forward.

Stay tuned for the next episode of The Unfamiliar Shift with Ariela for more insightful discussions on the boutique lifestyle lodging industry. Thank you to our sponsor, Solonis!

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