On this episode of Behind the Badge, guest host O’Fallon Police Chief Kirk Brueggeman is joined by Dekalb Chief of Police David Byrd, and retired Illinois State Police Colonel Mimi McGreal. Listen in while they give listeners an inside look at the world of police dispatchers and telecommunicators—the unsung heroes who work tirelessly behind the scenes to keep our communities safe. From answering frantic 911 calls to coordinating emergency responses, these professionals are the lifeline between the public and law enforcement. But what does a typical day look like for them? What challenges do they face, and how do they manage the emotional and mental toll of being the first point of contact in life-or-death situations?

Hear firsthand accounts from dispatchers, learn about the skills and training required for the job, how they keep calm under pressure, and the critical role they play in public safety.