We spotted Kris Kringle hiking around our Denver headquarters, and persuaded him to answer some probing questions to get a glimpse into what makes St. Nick so jolly.

Behind the Beard: 5 Minutes With Santa Claus

"The CX Pod" is an interview series featuring best practices and the leading thinkers and doers who are changing the way business gets done. The focus is on the customer experience and how business' need to actively evolve with their customers instead of reacting. It is hosted by Elizabeth Glagowski, editor of the Customer Strategist Journal.

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Behind the Beard: 5 Minutes With Santa Claus

Behind the Beard: 5 Minutes With Santa Claus