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To maximize revenue, some call center outsourcers will do some things that are not up to industry standards.  This is no different from what a SAAS or website creator may add in the "small details".
 
I don’t want any member of the "Geek Nation" to fall for any of these when you are looking for a great outsourcer. 

Some of the ways that outsourcers may pay games are
Charging Crazy Setup Feel (We talk about what you should pay)
Charging for Client Support and Reporting
Not Defining What is included in Hourly and Per Minute Billing
Who Pays for Attrition Training
 
And more...
 
If you are looking to outsource, or are interested in behind the scenes of how outsourcers think, this is a can’t miss episode. 

Blog Post Link:
https://expiviausa.com/behind-the-curtain-tricks-some-call-center-outsourcers-play/

Text me: 814.247.0366
Follow me: @tlaird_expivia
Join our Facebook Call Center Community: www.facebook.com/callcentergeek
Connect on LinkedIn: linkedin.com/in/tlairdexpivia/
Watch us: Advice from a Call Center Geek Youtube Channel 

 Through Expivia Digital, Tom works with contact center leaders on CCaaS platform selection, AI implementations, and NICE Studio and integration services. 

Same honest, vendor-neutral advice you hear on the Call Center Geek podcast, applied directly to your specific operational challenges. 

Schedule a consultation at ExpiviaDigital.com to discuss your contact center technology strategy. 

Click here:

expiviadigital.com

Follow Tom: @tlaird_expivia
Join our Facebook Call Center Community: www.facebook.com/callcentergeek
Connect on LinkedIn: https://www.linkedin.com/in/tlairdexpivia/
Follow on TikTok: https://www.tiktok.com/@callcenter_geek
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Watch us: Advice from a Call Center Geek Youtube Channel